Frequently Asked Questions

Placing an order is straightforward. Use the search bar or browse by category to find the part you need. Select your vehicle make, model, and year to verify compatibility, then click Add to Cart. Once you've finished shopping, go to your cart, click Proceed to Checkout, enter your delivery address, choose a payment method, and confirm your order.

You will receive an order confirmation email and SMS with your unique Order ID within a few minutes of successful payment. Keep this ID handy for tracking and support queries.

We support a comprehensive range of payment options to suit every customer:

• UPI – Google Pay, PhonePe, Paytm, BHIM UPI, and all UPI-enabled apps
• Credit & Debit Cards – Visa, Mastercard, RuPay (all major Indian banks)
• Net Banking – Supported for all major Indian banks including SBI, HDFC, ICICI, Axis
• Cash on Delivery (COD) – Available in select PIN codes for orders under ₹10,000, with an additional ₹49 handling fee
• EMI – No-cost and low-cost EMI options available on select credit cards (3, 6, 9, and 12-month tenures)

All transactions are secured by 256-bit SSL encryption and processed through Razorpay, a PCI-DSS Level 1 compliant payment gateway.

Orders can be cancelled or modified within 2 hours of placement, provided the item has not yet been dispatched from our warehouse. To request a change, contact our support team immediately with your Order ID via:

• Email: support@spareblaze.com
• Phone: +91 7259955674 (Mon–Sat, 9 AM – 7 PM IST)
• WhatsApp: Chat with us

Once an order has been dispatched, it cannot be cancelled. You may initiate a return upon delivery if you no longer need the item.

Address changes are possible only before the order is dispatched. Contact support immediately with your Order ID and the corrected delivery address. Once a shipment is in transit, address changes are not possible — you would need to wait for delivery and then return/reorder if required.

For future orders, you can save multiple delivery addresses under My Account → Saved Addresses to avoid this issue.

A tax invoice is automatically emailed to your registered address immediately after your order is confirmed. You can also download it any time from My Account → Order History → [Select Order] → Download Invoice. All invoices include the GSTIN of SpareBlaze, making them fully valid for GST input tax credit claims for your business.

If you need to add or update your GSTIN on an invoice, contact support within 48 hours of order placement.

Delivery timelines depend on your location, counted from the dispatch date:

• Metro / Tier-1 Cities (Mumbai, Delhi, Bengaluru, Chennai, etc.) – 2–4 business days
• Tier-2 Cities (Jaipur, Lucknow, Coimbatore, Kochi, etc.) – 3–5 business days
• Tier-3 & Rural Areas – 5–8 business days
• Remote / Hilly Regions (J&K, North-East, Andaman & Nicobar) – 7–10 business days
• Heavy / Freight Shipments – Add 2–3 extra days to the above estimates

All in-stock items are dispatched within 24 hours of order confirmation (Monday–Saturday). See our full Shipping Policy for details.

Free shipping is available on all prepaid orders above ₹1,500. Orders below this amount attract a flat shipping fee of ₹99. COD orders always carry an additional ₹49 handling charge regardless of order value. Express delivery in select metros costs an extra ₹149.

COD is available in most serviceable PIN codes across India but is subject to our logistics partners' coverage. It is limited to orders under ₹10,000. To check COD availability for your PIN code, simply enter your address at checkout — the COD option will appear if it is available for your location.

COD orders carry an additional ₹49 handling fee and cannot be availed on orders already processed with prepaid payment methods.

If you are unavailable, the delivery agent will attempt redelivery on the next business day. Typically, up to 3 delivery attempts are made before the package is returned to our warehouse. You will receive an SMS/call before each attempt.

If all attempts fail, the order is marked as RTO (Return to Origin) and a refund (minus any applicable COD fee) is processed within 7–10 business days of the package returning to us. To reschedule delivery, contact the courier directly using the tracking number in your dispatch email.

Express delivery (1–2 business days) is available for select metro cities — Mumbai, Delhi NCR, Bengaluru, Chennai, Hyderabad, and Pune. The express option will appear at checkout if it is available for your PIN code, with an additional charge of ₹149. Same-day delivery is not currently available. We are actively expanding express coverage.

SpareBlaze offers a one-day return window from the date of delivery for eligible items. The item must be unused, in its original packaging with all accessories and documentation intact, and accompanied by the original invoice. For defective or damaged items, clear photographic or video evidence must be submitted at the time of raising the return request.

Read the complete conditions and exclusions in our Return Policy.

1. Contact us within one day via email at support@spareblaze.com or call +91 7259955674.
2. Provide your Order ID and photos/video clearly showing the defect or issue.
3. Receive approval — our team reviews the request within 24–48 business hours and issues a Return Authorisation (RA) number.
4. Doorstep pickup is scheduled at no cost to you. Ensure the item is packed securely in original packaging.
5. Inspection at our warehouse takes 3–5 business days after receipt.
6. Refund is processed within 5–7 business days of approval.

After the returned item passes inspection, refund timelines are as follows:

• UPI / Net Banking: 5–7 business days (fastest)
• Credit / Debit Card: 7–10 business days (subject to your bank's processing time)
• SpareBlaze Wallet Credit: 3–5 business days
• COD orders: 7–14 business days via bank transfer to your provided account

You will receive an email confirmation as soon as the refund is initiated from our end.

If your part arrives defective, damaged in transit, or is substantially different from the item you ordered:

1. Do not install the part.
2. Photograph/video the part alongside the packaging and the shipping label clearly showing the damage or mismatch.
3. Contact us within 48 hours of delivery for damaged items (DOA claims). For wrong-part claims you have the full one-day window.

We will arrange express replacement dispatch or a full refund — your choice. Defective and wrong-part cases receive priority handling and we cover all return shipping costs.

Yes. Partial returns are supported. You can initiate a return for one or more individual items within a multi-item order without affecting the rest. The refund will be calculated for the returned items only, and the original shipping fee (if any) is non-refundable unless all items in the order are returned due to a fault on our side.

Yes. No-cost and low-cost EMI is available on select purchases through major credit cards. Supported tenures are 3, 6, 9, and 12 months. Banks currently offering no-cost EMI include HDFC, ICICI, Axis, Kotak, SBI, HSBC, and Standard Chartered. The EMI option will appear at checkout if your card is eligible and the order total meets the minimum threshold (typically ₹3,000).

Processing fees (if any) are displayed transparently at checkout before you confirm.

We strive to offer the most competitive prices in the Indian automotive parts market. While we do not have a formal price-match guarantee, our team regularly benchmarks prices against authorised competitors. If you find an identical part (same brand, part number, and condition) listed significantly lower on a verified competitor's website, contact our support team with a link to the listing and we will do our best to match it.

Automotive part prices can fluctuate due to changes in supplier pricing, foreign exchange rates (for imported parts), inventory levels, and promotional campaigns. The price displayed at the time you confirm your order is the price you pay — it is locked in at checkout and will not change even if the listing price subsequently drops or increases. We recommend adding items you intend to buy to your cart soon.

Yes. All prices displayed on SpareBlaze are inclusive of applicable GST. You will not encounter any hidden taxes at checkout. A detailed GST-compliant tax invoice is provided with every order, showing the base price, GST rate, and total amount paid — fully valid for input tax credit (ITC) claims.

This can happen when a payment is deducted at your bank's end but the confirmation does not reach our server. In most cases, the amount is automatically reversed to your account within 5–7 business days by your bank or payment gateway.

If the reversal does not appear after 7 business days, contact us at support@spareblaze.com with your transaction reference number and bank statement screenshot. We will coordinate with Razorpay to expedite the refund.

Every product page lists the compatible vehicle makes, models, engine variants, and year ranges under the Fitment Details section. To filter results specifically for your car, use the Vehicle Selector in the search bar. For additional verification, our Size & Fitment Guide provides further guidance.

If you are still unsure, contact our technical support team with your vehicle's OEM part number (found in your owner's manual or on the existing part) or your Vehicle Identification Number (VIN/Chassis Number) — we will confirm compatibility before you order.

• OEM (Original Equipment Manufacturer): Parts made by or under licence from the original vehicle manufacturer, to factory-exact specifications. Guaranteed fitment, highest quality, typically premium-priced.
• After-Market: Parts produced by independent manufacturers that meet or exceed OEM specifications. Offer excellent value and are widely used in service workshops across India.
• Refurbished: Genuine used parts that have been professionally disassembled, cleaned, repaired to OEM specifications, and re-tested. Best for older vehicles where new OEM parts may be discontinued.
• Used: Salvaged parts in working condition with minimal refurbishment. The most affordable option, suited for temporary or low-mileage vehicles.

Yes. Our search engine supports OEM part number lookups. Type the alphanumeric OEM code (for example, 1K0698151G or MHC-4500) directly into the search bar. If we carry the exact part or a cross-referenced compatible alternative, it will appear in the results along with compatibility information.

OEM numbers are typically found printed on the old part itself, in your vehicle's service manual, or via your car dealership.

If you receive a part that is different from what you ordered, please do not install it. Contact us immediately with your Order ID and clear photos of the part received alongside the part number on its packaging. We will raise a priority wrong-item case and dispatch the correct part as soon as we receive the incorrect one back from you. We cover all shipping costs for wrong-item errors.

Installed parts are not eligible for return under our standard return policy. Once a part shows any signs of fitment — tool marks, scratches from installation, or any evidence of having been mounted — it cannot be returned unless it was defective in a way that was only discoverable during installation (e.g., a threading defect). In such cases, photographic evidence of the defect is required and the case is reviewed individually.

Always verify fitment visually against the old part before installation. If in doubt, consult our support team first.

You can browse products and add items to your cart without an account. However, creating a free SpareBlaze account unlocks several benefits:

• Track all your orders from a single dashboard
• Save and manage multiple delivery addresses
• View complete order history and download invoices
• Earn and redeem SpareBlaze loyalty points (SparkPoints)
• Receive personalised part recommendations based on your saved vehicles

Yes. Visit our Track Order page and enter your Order ID (from your confirmation email) along with your registered email address. You do not need to be logged in to track your shipment. You will see the full shipment journey including the current location and expected delivery date.

SparkPoints are SpareBlaze's loyalty reward currency. You earn 1 SparkPoint for every ₹50 spent on eligible orders. Points are credited to your account within 48 hours of order delivery confirmation. You can redeem accumulated points for discounts on future orders at checkout (minimum 100 points required per redemption).

SparkPoints expire if your account is inactive for 12 consecutive months. Points are not awarded on COD orders or cancelled/returned orders.

Click the user icon in the top-right navigation bar and select "Forgot Password". Enter your registered email address and we will send you a secure password reset link valid for 30 minutes. If the email does not arrive within a few minutes, check your spam/junk folder or contact support to verify the email address associated with your account.

To add your GSTIN, contact our support team within 48 hours of order placement with your Order ID and GST registration number. We will update the invoice and resend a revised copy to your registered email. Going forward, you can save your GSTIN under My Account → Business Details so it is automatically applied to all future orders.

Yes. All parts sold on SpareBlaze carry a warranty against manufacturing defects:

• OEM Parts: Carry the original manufacturer's warranty (typically 1–2 years or as specified by the brand)
• After-Market Parts: Minimum 6-month warranty from SpareBlaze's verified suppliers
• Refurbished Parts: 3-month warranty from date of delivery
• Used Parts: 30-day fitment guarantee (no manufacturing defect coverage)

Warranty claims must be supported by the original SpareBlaze invoice and raised within the warranty period. Warranty is void if the part shows signs of improper installation, accidental damage, or modification.

Counterfeit automotive parts are a serious problem in India. SpareBlaze operates a zero-tolerance policy on fake parts. Our assurance measures include:

• OEM inventory sourced exclusively from authorised distributors and brand-certified warehouses
• Three-step quality verification: supplier audit, physical inspection, and OEM cross-reference validation
• Holographic authenticity labels on all OEM products
• Tamper-evident security tape on all outgoing packages
• Documentation of authenticity (batch certificates, distributor invoices) maintained for every SKU

To raise a warranty claim, contact us at support@spareblaze.com with the following:

• Your Order ID and original invoice
• Clear photos or video demonstrating the defect
• Description of the failure (when it occurred, symptoms, etc.)
• Name and address of the workshop where the part was fitted (if applicable)

Our technical team reviews warranty claims within 3 business days. Approved claims result in a free replacement dispatch or full refund, at our discretion and subject to stock availability.